Your privacy is important to us. This Privacy Policy outlines how Vanya Enterprises ("we", "our", or "us") collects, uses, protects, and shares your information when you use our Soft Bucket Collections and Bad Debt Recovery services.
1. Information We Collect
- Client contact details (name, email, phone number, business address)
- Debtor information provided for recovery purposes
- Communication records and related documentation
- Website usage data (cookies, IP address, etc.)
2. How We Use Your Information
- To provide and manage our debt recovery and collection services
- To communicate with you regarding updates, agreements, and case progress
- To ensure compliance with legal and regulatory obligations
- To improve user experience and service delivery
3. Data Sharing and Disclosure
We do not sell or rent personal information. Data may be shared with trusted third parties only when necessary to deliver services, comply with legal obligations, or resolve disputes.
4. Data Security
We implement industry-standard security measures to protect your information against unauthorized access, loss, or misuse. However, no data transmission over the internet is 100% secure.
5. Data Retention
We retain personal and case-related information only for as long as necessary to fulfill the service or comply with applicable legal, regulatory, or contractual obligations.
6. Your Rights
- Access and update your data
- Request data deletion (subject to legal allowances)
- Opt out of non-essential communication
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
8. Changes to This Policy
We reserve the right to update this policy. Any changes will be posted on this page with a revised "Last Updated" date.
Last Updated: May 21, 2025